Important: No refunds are available on Charmies products unless the item is received damaged. All sales are final.
When are you eligible for a refund?
Only if your product arrives damaged or with a manufacturing defect. We do not accept refunds for change of mind, scent choice, colour, or any other reason.
How to request a refund
- Contact us within 48 hours of receiving your order.
- Send clear photos of the damaged item and original packaging to contact@charmies.shop.
- Include your order number in the message.
Once approved
After verifying the damage, we will either replace the item or refund the full amount to your original payment method within 7–10 business days.
What is not covered
- Change of mind after delivery.
- Unwanted scent or colour selections.
- Damage caused by misuse, direct sunlight, or excessive heat.
- Discounted or promotional items.